Return and Exchange Policy

Thank you for shopping with us! We hope you love your purchase. However, we understand that there may be instances where adjustments are needed. Please carefully review our return and exchange policy below.

Eligibility for Returns

• Returns are only accepted if there are any defects with the purchased items.
• All items must be unworn, unwashed, and in their original condition with tags attached.
• No returns will be accepted for items where the size has been customized according to your specifications.

Exchange Policy

• Exchanges are permitted for sizing issues only. Customized size items are not eligible for exchanges.
• To initiate an exchange, please contact our customer support team within 7 days of receipt of the product.

Unboxing Video Requirement

For both returns and exchanges, it is mandatory to provide a clear video of the product being unboxed. This helps us ensure the product was received in its original state and aids in the processing of your request.

• The video should clearly show the packaging, the product, and any tags or labels.
• Ensure the video is recorded at the time of unboxing and kept intact without edits.

Process for Returns and Exchanges

1. Reach out to our customer support team at +91 9211606667 with your request and the unboxing video.
2. Specify the issue with the sizing and provide your order details.
3. Our team will review your request and guide you through the next steps.

Important Notes

• Shipping costs for returns or exchanges are the responsibility of the customer, unless the product was received damaged or defective.
• Refunds (if applicable) will only be processed once the returned item has been inspected and approved.

We appreciate your understanding and cooperation in adhering to this policy. If you have any questions, please feel free to contact us at +91 9211606667.

Thank you for choosing Riimakes!